Our e-commerce website operating in the UAE has a specific refund policy that focuses on the following points:

• We only accept returns & exchange for defective products.

• You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. Upon receipt, Company will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you

• If you receive a defective product, kindly inform us within 3 days of the delivery date to initiate the exchange process.
  

• Only products in original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Company for an exchange.

• Once you contact us, we will provide you with the necessary return address and detailed instructions.
• Upon receiving the defective product, we will thoroughly examine it to verify the defect.
• If the defect is confirmed, we will offer you an exchange for the same product.

• Please note that we do not provide refunds for any purchases made on our website only replacements are available.

• Replacement products will be shipped free of charge, except where expedited shipping is requested. Company will not accept merchandise that has been used, altered or damaged. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.

• Only products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through any other outlet are subject to the return policies applicable to such outlets.

• Refunds are only approved on special cases by the company.

• Company reserves the right to refuse to refund or replace any product that does not meet the above requirements.

• If approved, refunds will be issued only in the same form as was used for payment. If a returned product was purchased with an E-Gift Card, and a refund is approved, the recipient of the E-Gift Card will receive a new email with a new gift card code for the value of the updated balance, including any applicable refund amount. If a returned product was purchased with a voucher, and a refund is approved, the purchaser will be mailed a new voucher with the same expiration date as the original voucher, assuming not expired.

• In special cases, the customer has to provide the delivery charge for the replacement under special conditions. We emphasize that all sales are final, unless the item is found to be defective.

• For any inquiries or concerns regarding our refund policy, please do not hesitate to contact us.